Are you looking to apply for a Good Conduct Certificate (Police Clearance Certificate – PCC) online but unsure where to start? You may need it for a job application, travel, or other official purposes, when you apply online it makes the process faster and more convenient.
In this article, we’ll walk you through the step-by-step process of applying for a Good Conduct Certificate through the eCitizen portal—from account registration to payment and document submission. Happy reading.
Step 1: Register or Log In to eCitizen
Create an eCitizen Account (If You Don’t Have One)
- Open Google and search for eCitizen Kenya.
- Click on the official eCitizen website (https://www.ecitizen.go.ke).
- Click on Register and select the appropriate category:
- Citizen (for Kenyan nationals)
- Resident (for non-citizens residing in Kenya)
- Foreigner (for non-residents applying from abroad)
- If you’re a Kenyan Citizen, you will need to validate your ID:
- Enter your National ID number.
- Provide your First Name and Year of Birth.
- Click on Validate to confirm your details.
- Enter your contact information (phone number and email address).
- You will receive a One-Time Password (OTP) via SMS or email.
- Enter the OTP to verify your account.
- Set up a password for your account and upload a passport-sized photo.
- Agree to the Terms and Conditions and click Complete Registration.
Logging In to eCitizen
- Go back to the eCitizen homepage.
- Enter your email address or ID number and password to sign in.
- Select the verification method (SMS or email) to receive another OTP.
- Enter the OTP and proceed to your dashboard.
Apply for a Good Conduct Certificate
Step 2: Start the Good Conduct Certificate Application
- Click Apply for Certificate of Good Conduct.
- Once logged in, go to the National Police Service (NPS) portal.
- Click on Apply for a Police Clearance Certificate (Good Conduct Certificate) where it is written Police Clearance Owner > Your Application.
- Read the instructions provided and click Continue.
- Select “Police Clearance Certificate” and click Next.
- Review the application details, then proceed to Payment Section.
Step 3: Pay for the Good Conduct Certificate
To complete your application, you need to pay the required processing fee:
The current fee is KES 1,050 (which is subject to changes).
Payment Methods Available:
- M-Pesa (Mobile money payment)
- Debit/Credit Card
- Bank Payment
Making the Payment via M-Pesa:
- Choose M-Pesa as the payment method.
- Confirm your phone number (it should match the one linked to your eCitizen account).
- Click on Pay, and an M-Pesa payment prompt will appear on your phone.
- Enter your M-Pesa PIN to authorize the payment.
- You will receive a confirmation SMS once the payment is successful.
Step 4: Download and Print Required Forms
Once your payment is confirmed, you need to download and print the following documents:
C24 Fingerprint Form – Required for biometric verification.
Payment Receipt – Proof of payment for your application.
- Click on Download Forms on your eCitizen dashboard.
- Print both the C24 form and Payment Receipt.
- You will need these documents for the fingerprint-taking session.
Step 5: Submit Your Fingerprints at a Designated Station
To complete your application, you must visit an official fingerprint collection center for biometric verification. Chose a Finger print area and Finger Print Location.
Other Fingerprint Collection Centers Include:
- Directorate of Criminal Investigations (DCI) Headquarters – Nairobi
- Regional DCI offices in major towns
- Huduma Centers offering fingerprinting services
What to Bring for Fingerprinting:
- Printed C24 Form
- Payment Receipt
- Original National ID or Passport
At the center, an officer will take your fingerprints electronically or using ink.
Step 6: Wait for Processing & Download Your Certificate
- After submission, your Good Conduct Certificate will be processed within 2-3 weeks.
- You will receive an email notification once your certificate is ready.
- To download:
- Log in to eCitizen.
- Go to your Police Clearance Certificate application.
- Click Download Certificate and print it for your records.
Applying for a Good Conduct Certificate (PCC) online is simple if you follow these steps carefully. Make sure you:
- Register/Login to eCitizen
- Fill out the application form
- Make the payment and print necessary documents
- Complete fingerprint submission
- Download your certificate after processing
Your PCC is valid for one year, so ensure you apply for renewal if needed.
Also Read: How to Register Pension On Ecitizen
Frequently Asked Questions (FAQs)
1. How long does it take to process the Good Conduct Certificate?
It typically takes 2-3 weeks after fingerprint submission.
2. Can I apply for the certificate if I am outside Kenya?
Yes, but you will need to follow special procedures at a Kenyan embassy or consulate.
3. Can I check the status of my application online?
Yes! Log in to eCitizen, go to Applications, and check the status of your PCC request.
4. How much does it cost to apply for a Good Conduct Certificate?
The application fee is KES 1,050 (subject to updates). Payment is made via M-Pesa, debit/credit card, or bank deposit.
5. What happens if I enter incorrect details during application?
If you make an error in your application, you may need to reapply or contact eCitizen support to correct it before processing.
6. Can I apply on behalf of someone else?
No. The applicant must personally register and provide their details, as fingerprint verification is required.
7. Is the Good Conduct Certificate valid forever?
No. The certificate is valid for one year from the date of issue. After that, you must reapply if required.
